Help & FAQs

For engraving projects we have the xTool F1 Ultra, which has both a 20W Fiber laser and a 20W Diode laser so we can work with various materials and achieve a variety of effects.

Provide an answer to the question here, with as much detail as possible to help your customers.

We create our 3D prints with a Bambu Lab P1S printer and an Elegoo Saturn 4 Ultra printer.

Our 3D printers are able to create objects with fine details as small as 0.02 millimeters on the Z-axis (vertical dimension). And with an XY resolution of 19*24um, this means we can print sharp details horizontally with an impressive level of accuracy, resulting in smooth and clean surfaces of your designs.

Our build volume allows us to produce items up to a little over 8.5 inches (21.9 cm) long, almost 5 inches (12.3 cm) wide, and over 8.5 inches (22 cm) tall, making it suitable for both small and medium-sized projects.

This ideal for desktop figurines and small to medium-sized projects.

Yes, laser engraving is permanent. The process involves using a laser to remove material from the surface of an object, creating a lasting mark that won't fade, wear away, or wash off.

Unlike printing or painting, which only apply material on top, laser engraving physically alters the surface, making it resistant to environmental factors like heat, moisture, and abrasion.

This durability makes laser engraving ideal for long-lasting customizations on a variety of materials, including metals, wood, glass, and plastics.

A few factors determine how long each custom order will take, including:

• Design
• Software set-up time
• Material used
• Size of customization

Designs that are larger, more intricate, or more deeply engraved will take longer.

After you place your order we will email you a proof of your item along with estimated creation time and shipping time before finalizing the order.

We can engrave:

• Acrylic
• Hard Plastics
• Wood
• Leather
• Paper
• Cardboard
• Fabric
• Foam
• Brick
• Granite/ Marble
• Tile
• Aluminum
• Gold
• Silver
• Stainless Steel
• Brass
• Titanium
• Tungsten
• ...and we're always testing to find more!

Contact us if you'd like us to test something new!

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Yes, while this can depend on materials used, the items we work with remain food safe after engraving.

Cutting boards will require a treatment with a food-safe mineral oil before first use.

The short answer... maybe.

For quality and consistency we test each of our materials multiple times to ensure the laser settings are optimal for each project.

However, we've engraved personal items before, so contact us with your idea and we'll let you know if it's something we can do or not.

Kind of!

When engraving on metal the surface of the material is briefly turned into a molten form.

The surface of the metal oxidizes due to the high temperature and reaction with oxygen. The melted material solidifies quickly and a special-colored layer is created due to the chemical change of oxidation. Playing with variables to achieve different levels of oxidation is what gives us the different colors.

Since achieving color is based on heat and oxygen, our color engraving isn't an exact science and will vary slightly.

We accept all image files as well as PDFs. However, Vectors and PNGs work best for our edit and setup process.

If you just placed an order for one of our "Your Idea Here" items, watch your email.

We will soon send you proof of what your customized item will look like. This is where you can either approve the design or make any changes.

Your item will join the engraving queue once approved.

We completely get it, we change our minds too!

While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, we can offer an exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too!

Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

email: info@tombombstudios.com

We currently ship to the United States and Canada. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

A few factors determine how long each custom order will take, including:

• Design
• Software set-up time
• Material used
• Size of customization

Designs that are larger, more intricate, or more deeply engraved will take longer.

After you place your order we will email you a proof of your item along with estimated creation time and shipping time before finalizing the order.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).